FAQ and refund policy.
Can I change my order?
Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email support@accelpay.io before the order ships.
Can I return my order?
Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email at support@accelpay.io and we will make it right.
Can I cancel my order?
Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests tosupport@accelpay.io.
Can I get a refund?
We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment tosupport@accelpay.io.
Who will ship my product?
Our product is being shipped by a 3rd party partner. Orders containing alcohol are fulfilled by licensed 3rd party retailers in the AccelPay network. Retailers use a variety of fulfillment carriers including GLS and UPS. Packages containing alcohol require a signature from an adult over 21 with official government-issued photo Identification.
What happens if my order arrives damaged?
If your order arrives damaged, our team will work to make it right! Send us an email at support@accelpay.io with a photo of the damaged order and we will coordinate a reshipment within 3 business days.
Privacy policy.
If you have ordered one of the Products for delivery to an address in the USA, your order will be handled by licensed, third-party retailers in the AccelPay network. Your transaction will be facilitated through AccelPay’s Privacy Policy, Terms of Use, e-commerce and payment terms and any other terms and conditions set forth by AccelPay apply to any purchase you make via AccelPay and are between you and the third-party retailers in the AccelPay network.
For your reference, please find AccelPay’s Terms of Service, which include information about any orders you make from them, at the following hyperlink:https://www.accelpay.io/company/legal.
Terms of service.
- Orders for delivery in the USA
- If you have ordered one of the Products for delivery to an address in the USA, your order will be handled by licensed, third-party retailers in the AccelPay network. Your transaction will be facilitated through AccelPay’s Privacy Policy, Terms of Use, e-commerce and payment terms and any other terms and conditions set forth by AccelPay apply to any purchase you make via AccelPay and are between you and the third-party retailers in the AccelPay network.
- For your reference, please find AccelPay’s Terms of Service, which include information about any orders you make from them, at the following hyperlink: https://www.accelpay.io/company/legal.
Shipping Policy.
- Orders are only fulfilled to the continental US.
- Please note we cannot ship to a PO box.
- Standard shipping is 5-7 business days. Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon.
- Who will ship my product?
A 3rd party partner is shipping our product. Orders containing alcohol are fulfilled by licensed 3rd party retailers in the AccelPay network. Retailers use a variety of fulfillment carriers including GLS and UPS. Packages containing alcohol require a signature from an adult over 21 with official government-issued photo Identification.
- If your order contains both alcohol and merchandise, it will be sent in separate shipments.
Contact information.
Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email support@accelpay.io and we will make it right.
Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to support@accelpay.io.
If your order arrives damaged, our team will work to make it right! Send us an email support@accelpay.io with a photo of the damaged order and we will coordinate a reshipment within 3 business days.
